Shipping policy
Shipping Policy
Effective 18 September 2026, from publication. This policy applies to orders placed after publication. Orders placed earlier remain subject to the terms in effect when they were purchased.
Design approval and production
Dawson Sport apparel is made to order. After checkout and receipt of your design details, we email a free digital proof within 1 business day. Review your team logo, colors, names, numbers and placement before approving it. Production begins only after you approve the design.
Production usually takes 3–5 business days after approval. Design revisions and the time you take to approve the proof are additional. Large orders and peak periods may require more time.
Fulfillment and shipment origin
Third-party fulfillment partners manufacture and ship approved orders. Shipments may originate internationally, including China. The production location, shipment origin, carrier and delivery route can vary by product and destination.
We operate online. Our registered business address is not a retail storefront, warehouse or customer-return location.
United States shipping
Standard US shipping costs USD $5.99 for orders of $85 or less. Standard US shipping is free for orders over $85. Outside the United States, standard shipping is $5.99 to Canada, the United Kingdom, Australia, New Zealand and much of Asia and $9.99 across Europe, and is free on orders of $150 or more. The available service and final shipping charge are shown at checkout before payment.
International shipping
We ship to the international destinations available at checkout. If your country is not listed, we do not currently offer delivery there. Available services and shipping charges are shown at checkout. The US free-shipping offer does not apply to international orders unless a separate offer is expressly displayed.
Customs duties, import taxes or local handling fees may apply. Unless checkout states that these charges are included, they are the recipient's responsibility.
Delivery estimates
After dispatch, standard transit usually takes 7–15 business days. Together with production, allow approximately 10–20 business days from design approval. These are estimates, not guaranteed delivery dates. Destination, customs processing, carrier disruptions, weather and peak periods can affect delivery.
Tracking your order
We email tracking information when your order ships. The first tracking scan may take several business days to appear after dispatch, and tracking updates can pause while a parcel is moving between facilities or carriers. See Track your order for help.
Lost, damaged, incorrect or delayed shipments
If your order is overdue, appears lost, or arrives damaged or incorrect, email support@dawsonsport.com with your order number and a description of the issue. Include clear photos for damaged or incorrect items. We will review the tracking information and investigate with the carrier.
If the package is confirmed lost, we will arrange a replacement or refund. Please report wrong, damaged or defective items within 14 days of delivery under our Refund and Cancellation Policy. Earlier purchases retain the policy that applied when the order was placed.
Incorrect shipping address
Check your shipping address before payment. If you notice an error, contact us as soon as possible, preferably within 6 hours of ordering. We will try to update it before dispatch, but changes may not be possible once production or shipment has begun.
Returns and contact
Contact us before sending a return. Do not send products to our registered business address; we will provide return instructions when a return is required. This policy does not limit rights that cannot be excluded under applicable law.
Dawson Sport is a trade name operated by HyperEcom LLC.
Legal business address: 1209 Mountain Road Pl NE, STE N, Albuquerque, NM 87110, United States.
Email: support@dawsonsport.com
Phone: +1 (321) 421-0063