FAQs

Ordering for your team

Is there a minimum order?

No. Order a single piece or outfit your whole team. Choose from the garments and sizes available on the product page.

Can each team member choose a different garment, size, name and number?

Yes. For products with the team-order form, set the available garment, size and personalization for each member. Review every row before adding your team order to the cart.

Do you offer team discounts?

Eligible team orders receive 5% off from 5 items, 10% off from 10 items and 15% off from 15 items. Applicable discounts appear in the cart or at checkout before payment.

What artwork should I provide?

Provide your team logo and the design details requested on the product page. Follow the file types and size limit shown beside the upload field. Only submit artwork you own or have permission to use.

Can I personalize the sleeves?

Use the sleeve options shown on your product page to select the available name, number or flag details, or leave the sleeve without a tag. Confirm the final placement in your design proof.

Will I see a proof before printing?

Yes. After checkout and receipt of your design details, we email a free digital proof within 1 business day. Review names, numbers, spelling, colors and placement, and request corrections before approval. Production begins only after you approve the design.

What sizes are available?

Availability varies by garment and design; use the size options on the product page. Most styles offer S–5XL. Check the size chart for your selected garment. Tank Top measurements are being confirmed, so contact us before ordering that style. Do not assume the same size fits identically across different garments.

How is the apparel printed?

Each item is custom printed for your order. The garment style and approved proof determine the design and placement. If you need a specific fabric or printing method for your team, contact us before ordering.

Production and delivery

How long does a team order take?

Production usually takes 3–5 business days after design approval, followed by an estimated 7–15 business days in transit. Allow approximately 10–20 business days from approval. Design revisions and the time you take to approve are additional. These are estimates; see our Shipping Policy.

What does US shipping cost?

For new orders under the policy effective 18 September 2026 from publication, standard US shipping is $5.99 for orders of $85 or less and free for orders over $85. Earlier purchases retain their original terms. Final shipping charges are shown at checkout.

What does international shipping cost?

Standard shipping is $5.99 to Canada, the United Kingdom, Australia, New Zealand and much of Asia, and $9.99 across Europe. Orders of $150 or more ship free to every destination outside the United States. The exact rate for your address is shown at checkout before you pay.

Where do you ship?

We ship within the United States and to the international destinations available at checkout. If your country is not listed, we do not currently offer delivery there. International rates appear before payment, and customs duties or import fees may apply. See our Shipping Policy.

Where are products made and shipped from?

Third-party fulfillment partners manufacture and ship approved orders. Shipments may originate internationally, including China. Origin, carrier and route vary by product and destination. Our registered business address is not a manufacturing site, warehouse, retail storefront or customer-return location.

Will I receive tracking?

Yes. We email tracking information when the order ships. The first scan may take several business days to appear. Visit Track your order for help with missing or delayed updates.

Changes, claims and support

Can I change or cancel my order?

Email support@dawsonsport.com within 6 hours of ordering to cancel without charge. We review later requests case by case according to the stage of your order. Production starts only after design approval; changes or cancellation may not be possible once production has begun. See our Refund and Cancellation Policy.

What if an item arrives wrong, damaged or defective?

For orders placed under the policy effective 18 September 2026 from publication, contact us within 14 days of delivery with your order number, a description and clear photos when available. Eligible claims receive a replacement at no extra cost or a refund for the affected product. Earlier purchases retain the policy that applied when ordered. Contact us before returning anything; full terms are in our Refund and Cancellation Policy.

Can I exchange an item because I chose the wrong size?

We do not accept change-of-mind returns or exchanges for non-faulty personalized products, including customer sizing errors. Check the garment-specific chart and contact us if unsure before ordering. This does not limit rights that cannot be excluded under applicable law.

How do I reach support?

Email support@dawsonsport.com, call +1 (321) 421-0063, or use our contact page. We reply on business days.