Refund policy

Refund and Cancellation Policy

Effective 18 September 2026, from publication. This policy applies to orders placed after publication. Orders placed earlier remain subject to the terms in effect when they were purchased.

Dawson Sport apparel is made to order for your team. Please check garment types, sizes, artwork, names and numbers before ordering and when reviewing your design proof.

Cancellations and changes

You may cancel without charge within 6 hours of placing your order. Email support@dawsonsport.com with your order number and cancellation request.

We review cancellation or change requests received after 6 hours case by case, based on the stage of your order. Production begins only after you approve the design. Once production of your approved design has begun, cancellation or changes may not be possible.

Non-faulty personalized products

We do not accept returns or exchanges for non-faulty personalized products because of a change of mind or a customer selection error, including an incorrect size, name, number or design detail that you supplied and approved. Check the size chart for your selected garment and review the proof carefully. This does not affect a claim where the product supplied is wrong, damaged or defective.

Wrong, damaged or defective products

Email support@dawsonsport.com within 14 days of delivery with your order number, a description of the problem and clear photographs when available. Examples include broken stitching, fabric damage, an incorrect item or a printing error compared with the approved design.

For an eligible claim, we will provide a replacement at no additional cost or a full refund of the amount paid for the affected product. Team orders are covered too; identify which items are affected so we can review them.

Do not return a product unless we instruct you to do so. If a return is required for an eligible claim, we will provide instructions and cover the return-shipping cost. Our registered business address is not a customer-return location.

Refund processing

We process approved refunds, including eligible cancellation refunds, to the original payment method within 5–10 business days after approval. If a return is required, this processing period begins after the returned product has been received and inspected. We will email you when the refund is issued. Your bank or payment provider may need additional time to post the credit.

Shipping issues

For delayed or missing deliveries, contact us with your order number and review our Shipping Policy. The 14-day period above is measured from delivery for items you receive.

Your rights and contact details

This policy does not limit rights that cannot be excluded under applicable law. Purchases made before this policy was published retain the terms in effect at the time of purchase.

Dawson Sport is a trade name operated by HyperEcom LLC.
Legal business address: 1209 Mountain Road Pl NE, STE N, Albuquerque, NM 87110, United States.
Email: support@dawsonsport.com
Phone: +1 (321) 421-0063