Track your order

Finding your tracking number

When your order ships we email a tracking number to the address used at checkout. Check your spam folder if it has not arrived.

Allow 24 to 48 hours after that email before the number starts showing scans. Carriers activate tracking when the parcel reaches their first sorting facility, not when the label is created.

Before you check

Orders are printed to order, so there is a 3 to 5 business day production window before anything ships. A tracking number will not exist during that period. Transit is a further 7 to 15 business days depending on the destination.

Still nothing?

If it has been more than 20 business days since you ordered, or your tracking has not updated in over 10 days, contact us with your order number through the chat on this site or our contact page and we will chase it. Lost and damaged parcels are covered in our shipping policy.